Infotrix
Infotrix is a Customer Visit Management solution that allows you to manage and control your customers' visit cycle completely from the instant they enter your premises, and while they are accessing self-assisted or teller-assisted services, until the moment they leave your site.
The system enables you to better deliver your services through self-service kiosks that reduce the time needed by your employees to serve your customers, and consequently reducing the waiting time for your customers.
Infotrix manages the flow of your
customers to employees' counters on a first-come-first-serve basis or
according to pre-set priority rules, depending on customer type, service
requested, and other attributes.
Your customers' visits give you a unique opportunity to
communicate with your customers and promote your different products. The
system enables you to deliver different types of messages and content to
your customers through a centrally managed digital signage and printed ads.
It enables you to deliver news, stocks, advertisements, announcements, and
other information that would increase cross-selling and enhance your
customers’ experience at the same time.
Infotrix tracks all
customer and employee events. and it includes many reports and dashboards that
help in the performance management of your branches and employees as well as
future planning for your branches and resources.
Infotrix consists of the following seamlessly integrated modules:
Self Service
Customer Flow Management
Performance Management
Digital Signage
Doha, Qatar – February 4, 2008- Qatar Courts Adopt Infotrix Queuing Management System from SEDCO.
Amman, Jordan- July 24, 2007- SEDCO held a one-day seminar at the Royal Hotel in Amman for the banking sector in Jordan.
Arab National Bank (ANB) Selects Infotrix from SEDCO to Manage its Flow of
Visiting Customers
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Ministry of Civil Services in Saudi Arabia Selects Infotrix to facilitate Interaction with Citizens