News & Events
Qatar Courts Adopt Infotrix Queuing Management System from SEDCO
The System will Turn the Restless Environment of Qatar Courts into a More Organized, Visitor-friendly Atmosphere
Doha, Qatar – February 4, 2008 – Qatar Courts have recently reached to an agreement with SEDCO through its partner, Qatar Datamation Systems, to deliver and install Infotrix queuing management solution from SEDCO for the courts.
Qatar Courts, a major judicial institution in Qatar, receives a big number of visitors everyday. Crowds move through the different halls of the court to pursue their different juridical issues that range from simple issues such as personal claims to big criminal cases. Such a place is a fertile environment for disorder and chaos, and therefore a potent way to manage and control the movement on the visiting public to the courts was required. Qatar Courts approached SEDCO through its partner, Qatar Datamation Systems, and an agreement was made to initially deliver Infotrix queuing management system to the courts, to be followed with full Infotrix solution installation for all of its crucial components. This includes queuing management, digital signage, and self-service kiosks. The installation of the queuing system will be finalized by the end February, 2008. After that, arrangements will be made to pursue with the implementation and installation of the full Infotrix solution.
The adopted queuing management solution is expected to create a more visitor-friendly atmosphere where the arriving public can comfortably wait in a waiting hall, instead of standing in long, tedious queues. The system will enable Qatar Courts to manage and direct people to the required offices, ensuring a smooth, hassle-free movement to its different offices and halls. Infotrix incorporates service kiosks, where a visitor can press on a button on the kiosk to obtain a number in the queue. The kiosk includes a built-in printer that prints the order of the visitor in the queue. After that, the visitor sits in a relaxing area and waits for his/her number to be displayed on the hall displays and to be audibly announced through Infotrix automatic announcement component.
After the installation of Infotrix queuing management system is completed, an upgrade will be underway to include more components to add more functionality to the system. These components are primarily Infotrix digital signage, and self-service kiosks. The adopted system will dramatically enhance the courts' interaction with the public.
About Infotrix:
Infotrix is a Customer
Visit Management solution that allows you to manage and control your
customers' visit cycle completely from the instant they enter your premises,
and as they are access self-assisted or teller-assisted services, until the
moment they leave your site. The system includes customer flow management,
digital signage, self service and performance management modules.
About SEDCO:
SEDCO is a leading provider of specialized IT solutions in the Middle East
and North Africa. For more information about our products and solutions,
please visit our website at
www.sedco-online.com
SEDCO Holds Seminar for Banks in Royal Hotel
The seminar aimed at acquainting the banks in Jordan with SEDCO’s Specialized Products and Solutions for Banks and the significant changes they can bring
Amman, Jordan – July 24, 2007 – SEDCO held a one-day seminar Tuesday at the Royal Hotel in Amman for the banking sector in Jordan to demonstrate SEDCO’s specialized solutions and products for banks.
The seminar was commenced with a welcome note by SEDCO’s CEO, Mr. Sa’d Salah, followed by a brief introduction about SEDCO’s advanced solutions and products tailored for the different lines of businesses, presented by Mr. Ali Farah, Business Development Manager at SEDCO. The introduction included a brief overview about SEDCO’s long history in the field of specialized IT solutions and the company’s seamless efforts to bring forth dramatic advancements to its products and solutions, aiming at providing the best to its broad array of customers. The audience was then acquainted with SEDCO’s specialized solutions through demonstrations presented by SEDCO’s product managers; Mr. Mohammad Saadi, Mr. Wissam Sabha, and Mr. Hazem Ahmad, respectively.
Mr. Mohammad Saadi, Customers Visit Management Solutions Manager at SEDCO, embarked with a presentation about Infotrix CVS, bringing into focus the various advancements and benefits the system offers to banks. Mr. Saadi further illustrated the system to the audience, including self service, customer flow management, performance management and digital signage. The attendees were encouraged to check the system by themselves towards the end of the seminar.
Mr. Wissam Sabha, Printing Solutions Manager at SEDCO, gave a presentation about SEDCO’s line of printers. Mr. Sabha led the audience through a logical step-by-step argument to the conclusion that the best printing technology for banks to acquire is Impact Technology, and that is for reasons that include low running costs, durability for heavy workload, multi-copies printing feature, the ability to print PIN codes on security paper, and the printers’ support of different sizes and types of paper.
Mr. Hazem Ahmad, R&D Manager, presented a live demo of Infotrix Customer Visit Management System to the attendees, demonstrating the various functions the system offers to banks, such as centralized management from the bank’s headquarters for the different branches it has and the ability to monitor and evaluate tellers’ performance. Mr. Ahmad also exhibited the system’s digital displays and how to utilize them to increase the bank’s revenues through advertisements display, and to facilitate customer flow through displaying the number of the customer to be served and the concerned service window. For optimal planning and control, the system provides management with advanced managerial reports and dashboards.
At the closing of the seminar, Mr. Salah thanked the audience for coming and he invited them to familiarize themselves with SEDCO’s printers and Infotrix displays and kiosks, which were made available for them in the hall. The attendees checked SEDCO’s products and solutions, accompanied by the respective product manager to offer clarifications when needed.
Arab National Bank (ANB) Selects Infotrix from SEDCO to Manage its Flow of Visiting Customers
INFOTRIX CVM, the latest Customer Visit Management Technology from SEDCO, Cuts down on Costs, Maximizes Productivity, and Ensures Optimal Resource Utilization
Riyadh, KSA – July 9, 2007 – SEDCO has successfully installed Infotrix CMS for Arab National Bank (ANB) in KSA. The system was then upgraded to INFOTRIX CVM (Customer Visit Management system).
Arab National Bank is a leading Saudi bank with a long history of pursuing the latest technological developments, aiming to provide the best services possible to its wide range of customers. From modern ATM service delivery channels up to launching the first virtual branch in the country to enable customers to manage their accounts in a very secure environment and at the comfort of their homes, Arab National Bank sets an unprecedented example for an entity that is keen on keeping abreast with the latest technologies available to provide the best services to its customers.
Arab National Bank had a legacy system that was quite sufficient when the bank was first set forth, but as time passed, the system became incapable of responding to the increasing number of customers flowing in and the branches inaugurated. With 140 branches inside the kingdom, in addition to one branch in the UK a virtual branch on the internet, the old system demonstrated many limitations that made it below the level of performance expected. The old system’s shortcomings include lack of a central management, inability to integrate self-assisted services, and lack of advanced digital signage. The bank required a simplified solution that offers centralized customer management, smooth customer flow, and a superior level of customer satisfaction. Arab National Bank settled on Infotrix revolutionary Customer Visit Management system (CVM) from SEDCO.
Infotrix compromises a Centric Customer Service, Teller Management and Advanced Digital Signage systems innovated and developed by SEDCO. The system incorporates a set of advanced features that makes it the solution of choice for any entity that recognizes the true value of technology for the success of its business. Arab National Bank realized this and made a decision to invest in Infotrix. After obtaining Info Infotrix CVM system, Arab National Bank is able to:
- Allocate tasks evenly on tellers.
- Distribute and control services centrally.
- Monitor teller performance in all branches in real time.
- Incorporate self-assisted services (such as touch-screen kiosks that can be easily used by the customer).
- Increase cross-selling by distributing advertisements on the digital displays effectively, which eventually increases revenues.
- Facilitate customer flow through the utilization of the digital signage technology.
- Manage and control the bank’s different branches from a centralized location.
- Generate advanced managerial reports that help in a better decision making.
- And many others.
Infotrix CVM also comprises a number of interactive channels to ensure a smooth workflow at the bank. This includes interactive user-friendly kiosks equipped with touch-screens or push-buttons, overhead digital displays (digital signage), printout machines, magnetic card readers, automatic swing gates, web interface, and communication through SMS, email, and fax. Our solution works hand in hand with Arab National Bank’s staff for a maximized productivity, minimized costs, and an overall operational efficiency and resource utilization; the difference will be too hard to overlook.
About Infotrix:
Infotrix is a Customer Visit Management system that facilitates interaction
between an organization and its customers directly and remotely through
digital displays, mobile messages, queuing system, and others. The system
allows for automatic announcement of advertisements and direct interaction
with the system through display screens and kiosks.
About National Arab
Bank:
Arab National Bank (ANB) is a pioneering bank in Saudi Arabia that was
founded in 1979. Since its establishment, ANB played a vital role in serving
the Saudi Arabian economy, making steady progress over the years in
different areas of banking. ANB takes on a commitment to deploy modern
technology and a team of highly qualified employees to ensure the delivery
of high quality services and products to its customers. For more information
about Arab National Bank, please visit their website at
www.anb.com.sa
About SEDCO:
SEDCO is a leading provider of specialized IT solutions in the Middle East
and North Africa. For more information about our products and solutions,
please visit our website at
www.sedco-online.com
Ministry of Civil Services in Saudi Arabia Selects Infotrix to Interact with Citizens
Integrating Ministry's Headquarters to its Different Branches, to Broadcast Unified Announcements from Ministry's Main Office to Screens and Kiosks in Branches
Riyadh, KSA – July 9, 2006 – The Ministry of Civil Services in KSA has selected Infotrix from SEDCO to be its core interaction system with the citizens.
The Ministry's seven branches, which are distributed on different cities, are visited by many citizens everyday to inquire and apply for available job opportunities. In order to enhance interaction between citizens and employees, the ministry needed a system to automate the announcement and application processes for vacant jobs. Infotrix, with its automated features and linkage between the ministry's main office and its other branches, was the answer.
The offered Infotrix solution connects all branches to the main branch where all job announcements are centrally broadcasted on display screens and self-service kiosks that are distributed on the different branches. Citizens can easily notice job advertisements on the screens. They can then inquire and apply for these jobs through self service kiosks.
About Infotrix:
Infotrix is a customer interaction management system that facilitates
interaction between an organization and its customers directly and remotely
through digital displays, telephone calls, mobile messages, queuing system,
and others. The system allows for automatic announcement of advertisements
and direct interaction with the system through display screens and kiosks.
About SEDCO:
SEDCO is a leading provider of specialized IT solutions in the Middle East
and North Africa. For more information about our products and solutions,
please visit our website at
www.sedco-online.com