Performance Management
Customer service employees constitute the cornerstone of any service-based institute. By optimizing your employees' work, you can cut down on rendered services' costs and increase the number of served customers simultaneously, thus dramatically improving your bank's overall performance and revenues.
Infotrix provides you with planning, analysis, and performance measurement tools that give a clear picture about employees' performance at all levels, starting from individual employee level, branch level, up to any level in your organizational hierarchy.
Infotrix includes a comprehensive set of dashboards, providing a clear view of service employees' performance in relation to average and desired KPI's. It also includes simulation and planning tools that help management in resources planning across branches and time periods.
Infotrix incorporates powerful monitoring and reporting tools that enable you to obtain timely reports about customer flow patterns, service quality and processes, enabling you to optimize performance and to influence the company's strategic planning as a whole for its different services and processes. Infotrix monitoring and reporting tool is designed to deliver real-time, mission-critical information that is related to customer service in an easy-to-understand and highly visual format for convenient, timely reporting.
Customer interactions collected from kiosks or any other interaction channel are displayed on a single reporting window. They are grouped into categories and presented all-together as shown in the figure below.
For more information about SEDCO products, contact Sales