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Doha Bank adopts Customer Visit Management solution from SEDCO for more branches

Doha Bank adopts Customer Visit Management solution from SEDCO for more branches
08/26/2014

Doha, Qatar – Doha Bank has adopted Customer Visit Management solution (CVM) from SEDCO for more of its branches. The solution enables the bank to manage the flow of its visiting customers more efficiently and conveniently while optimizing performance and cutting costs.

 

The system provides better monitoring and control over the bank’s branches. It incorporates a Queuing Management system, providing better control over the visiting customers.

 

The bank's manager can measure the customers' satisfaction by utilizing easy-to-use customer feedback panels, which provides better performance management and improves the overall customer experience.

 

The system is equipped with an advanced digital signage, allowing the bank's administration to display promotional content about new products and services, thus increasing sales. The system deploys easy-to-read business monitoring maps. This allows for better performance management of the branches and enables the branch manager to take the necessary action when needed.

 

CVM solution reduces the service time to customers, optimizes the employees' performance, and helps the bank's administration to measure the daily volume of work in the bank and to boost productivity

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