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Improving the customer service at the Bank of Jordan

Improving the customer service at the Bank of Jordan
06/23/2013

By offering more services and opening new branches, Bank of Jordan keeps attracting more and more customers. In order to improve the customer experience and identify the most profitable clients, the bank decided to invest in Customer Visit Management® (CVM) from SEDCO.

 

The CVM system installed includes automated queue management, digital signage and business intelligence; central management of data collected by the system.

 

As a result, CVM has completely transformed the customer experience. In addition, it didn’t take long for the management and staff to start reaping the benefits. The business intelligence function makes it easy to monitor the branches in remote locations.

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