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Queuing and Routing

Queuing and Routing

Customers of today like to be recognized. They like to feel valued and special. Our Comprehensive Customer Experience Management (CEM) solutions give your customers the recognition that they deserve. It identifies the customers even before they start their journey with your business. You will have full insight about your customers and their needs and trends, allowing you to deliver a personalized and convenient experience to them that makes them happy and ensures their loyalty.

 

 

 

 

Our Customer Identification feature provides you with the following benefits:

 

  • Personalized services for customers.
  • Personalized advertisements / greetings on queuing tickets.
  • Prioritized service based on segment (e.g. VIP).
  • Personalized digital signage based on the demography of waiting customers.
  • Employees welcome and greet customer by names.
  • Appropriate cross selling, utilizing the customer's profile.
  • Central management of the system and branches from the head office.
  • Different kiosk models for different needs (e.g. anti-bacterial kiosk touchscreen for healthcare and public sector, small kiosks for branches with limited space).

 

 

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