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Saudi Telecom Company (STC) adopts Customer Visit Management system from SEDCO for more branches

Saudi Telecom Company (STC) adopts Customer Visit Management system from SEDCO for more branches
08/06/2014

Riyadh, KSA – STC is adopting Customer Visit Management solution (CVM) from SEDCO for more of its branches in KSA. The solution grants the telecom company better queuing management for the flow of its customers while optimizing performance.   

 

CVM solution integrates with the backend systems at STC, allowing the administration to pull out and view any customer or service related data.

 

The system provides better monitoring and control over the company's branches. Utilizing easy-to-read business monitoring maps, the manager can instantly view the performance of the branches and take the necessary action.

 

The company collects customers' feedback before they leave the branch through small LCD touch screens, which offers better performance management of the branch and improves the overall customer experience.

 

STC can now prioritize its services and give special attention to VIP customers, thanks to the customer identification facility that the system provides. Customers insert their phone numbers into the service kiosks. The system then recognizes the customer's segment and notifies the branch manager about the presence of any VIP customers.

 

The adopted solution assists STC to create a more organized work environment with minimal workload and elevated productivity, while cutting down on costs and saving the customers' precious time.

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