Customer Experience Management

SEDCO offers customer experience solutions including self-service machines and queue management system to transform your branches to smart digital ones.

Make your customers happy with convenient customer journeys, at every touchpoint

Customers are your most valuable asset. That’s why providing good services are not enough.

SEDCO’s comprehensive Customer Experience Management solutions provide convenient journeys for your customers at every possible touchpoint- before, during, and after their visit- in and out of the branch.

Your branches get a steady flow of happy customers that want to come back. Your customers get the service they deserve for every interaction. And with self-service solutions, you can scale your operations without the overhead and give your customers unlimited access to your services.

A great customer experience is the key to your success

Why SEDCO

72%

Of customers share positive brand experiences with 6 or more people

Why SEDCO

87%

Of customers believe brands need to provide more consistent experiences

Why SEDCO

60%

Of customers are willing to pay more for a better experience

Why SEDCO

81%

Of businesses with great customer experiences are outperforming their competition

Create great customer journeys with SEDCO.

Join the digital transformation today.

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Smart Digital Signage System by SEDCO
Flexible solutions for smart digital branches and beyond

When it comes to amazing customer experiences, there is no one-size-fits-all. That’s why SEDCO’s comprehensive CEM solutions can be adapted for specific needs.

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CEM Mobile
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Queue Management
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Digital Signage
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Business Intelligence
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Self Service Kiosk
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Self Service Shop
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Virtual Service Machine
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Business Intelligence
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Queue Management System - Mobile App by SEDCO

Start the journey in the palm of your customers’ hands with CEM Mobile - before a branch visit

The journey starts before your customers step inside your branch or access your self-service machine. Take a proactive step to engaging customers with user-friendly solutions.  

  • Guide your customers to the nearest and least occupied branch and beyond.
  • Let customers conveniently book appointments and wait from anywhere so they can use their precious time to do something else - and send a reminder once it’s almost their turn.
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Complete queue management system by SEDCO

Deliver exceptional experiences to customers during branch visits

Stepping foot into your branch is a golden opportunity to deliver your targeted message to your customers while you have them in your branch. Manage the complete customers’ visit while having full control over your processes and performance.

Satisfy all customer demographics. Increase retention. Reduce workload and stress within your branches.

  • Reduce hesitation and speed up the serving process with smart, effortless queue management and self-registration.
  • Use digital signage to display relevant promotions that keep your customers engaged and boost their purchase intent.
  • Receive customer feedback to continually meet and exceed their expectations to generate positive word of mouth.
  • Streamline management and control of your branch from a central location to save on operating costs.
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Smart Digital Signage System by SEDCO

Keep your customers informed and educated with Smart Digital Signage

Put your customers first to nurture their loyalty. Deliver the right content to the right audience at the right stage in the customer journey.

  • Promote your latest products and services with targeted advertising.
  • Manage, schedule, and update content on the screens easily from your management office.
  • Reduce perceived waiting time thanks to targeted content that improves the customer journey.
  • Inform your customers with updated queue information on screens to eliminate frustrations.
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 Self Service Solutions by SEDCO

Provide convenient customer experiences anytime, anywhere with self-service machines

You can offer the best customer journeys without the overhead by implementing Self-Service Machines.

The best part? They’re available to customers 24/7 without your staff. Don’t stop your amazing services once customers are served. With SEDCO’s comprehensive CEM solutions, leave a positive and lasting impression of your brand.

  • Offer convenient face-to-face services from any location with Virtual Service Machines.
  • Empower customers to purchase products without going to your branch with Self-Service Shops.
  • Offer a full suite of complex transactions with self-service machines and downsize your branches.
  • Install self-service machines in dynamic locations for maximum convenience 24/7.
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Customer Feedback System by SEDCO Mobile App

Gain valuable customer insight with convenient mobile customer experience - after the branch visit

Every customer has something to say. Capture their thoughts while they are still fresh.

With mobile Customer Feedback, gain insight on the customer experience to continually improve their journey. Customers can submit their feedback on the go using CEM mobile app or SMS messages.

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Dynamic Reports for Queue Management System by SEDCO

Understand your business with SEDCO’s smart Business Intelligence solutions

Complete the cycle and gain deep insights about your business.

Maximize your return on investment with smart business intelligence.

With SEDCO, you can analyze the past, monitor the present, and plan the future to make better decisions.

  • Access KPIs and metrics within a single user-friendly dashboard.
  • Gain deep insights down to the single transaction level to fully understand your business.
  • Use real-time monitoring to always keep an eye on your progress
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Omnichannel Marketing for Queue Management System by SEDCO

Boost the revenue potential of every customer with Omni-Channel Marketing solutions

Reach new markets, boost your brand awareness, and retain more customers by enticing them with the right marketing angle, at the right moment.

With smart omni-touchpoint promotions, you can boost your marketing ROI and gain maximum outreach.

  • Segment promotions for more effective marketing with AI.
  • Create promotional content in different formats for every marketing channel.
  • Promote certain services/ products for the same customer on various channels.
  • Go green while cutting costs by eliminating paper marketing.

Main benefits of CEM system

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Convenient customer journeys across all touchpoints
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Availability of your products and services 24/7
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More revenue with Omni-channel marketing
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Measure and increase customer satisfaction level
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Improve staff performance and drive operational efficiency
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Control branches and queues remotely in real-time
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Make Insightful business decisions
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Easy to integrate with back-end and third party systems

Complete the cycle to transform to a smart digital business. Learn more about:

Digital Branch Transformation solutions by SEDCO
Smart Digital Branch Transformation
Customer Visit Management solutions by SEDCO
Customer Visit Management
 Self Service Solutions by SEDCO
Self Service Solutions
Take the leap to digital transformation - for excellent customer experiences at every touchpoint.