Customer Visit Management

Deliver convenient in-branch customer journeys
Customer Visit Management

Create Convenient Customer Journeys In Branch with a Complete System

SEDCO provides your business with comprehensive, smart branch solutions to better manage your operations and streamline your customers’ journeys before, during, and after their visits.

Stand out from the competition with smart in-branch solutions
72%
Of costumers share a positive customer experience with 6 or more people
60%
Of customers are willing to pay more for a better experience
81%
Of businesses with great customer experiences are outperforming their competition
Create smart in-branch experiences with SEDCO

Smart CVM solutions for a convenient customer journey before, during, and after visits

Transform the customer experience inside your branch with Customer Visit Management system

Manage the customer journey inside your branches while having full control over your business performance from a central location to save on operating costs. Enable customers to enter a queue by taking a ticket via different channels. Speed up the serving process with smart, effortless queue management and self-registration. Keep your customers engaged with the digital signage, collect customer feedback to continually exceed your customers’ expectations. It’s all possible with SEDCO’s CVM solution.

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Queue Management System - Mobile App by SEDCO
CEM Mobile

Empower customers to start their journey from the palm of their hands by booking appointments via CEM Mobile or through your business website

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Smart Queue Management System by SEDCO
Queue Management

Reduce stress and waiting time in your branches with Queue Management, while having full control from your head office

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Digital Signage System by SEDCO
Digital Signage 

Engage customers using targeted ads with Digital Signage 

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Client Feedback Management System by SEDCO
Customer Feedback

Enhance customer satisfaction and improve the customer journey with Customer Feedback

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Omni-Channel Marketing for Queue System by SEDCO
Omni-Channel Marketing

Empower your brand for maximum outreach at every touchpoint with Omni-Channel Marketing

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Business Intelligence For Queue System by SEDCO
Business Intelligence

Understand your business to continually improve with Business Intelligence

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Convenient Customer Journey across Every Touchpoint

Reduce queue times. Serve more customers. Improve staff efficiency:

  • Speed up the serving process with a smart, effortless queuing management system. No need for your customers to wait in line.
  • Full control of your branches from the main branch for improved efficiency.
  • Receive customer feedback to continually meet and exceed their expectations.
  • Display relevant content to inform, educate, and entertain your customers while triggering a higher purchase intent.
  • Boost your marketing ROI with smart omni-touchpoint promotions.

Main benefits of Customer Visit Management system

Virtual queuing for a convenient customer journey.
Virtual queuing for a convenient customer journey.
Streamline the customer flow and your operations.
Streamline the customer flow and your operations.
Reduce service and wait times.
Reduce service and wait times.
Increase profits with targeted ads.
Increase profits with targeted ads.
Increase branch efficiency and productivity.
Increase branch efficiency and productivity.
Control branches and queues remotely in real-time.
Control branches and queues remotely in real-time.
Make insightful business decisions.
Make insightful business decisions.
Easy to integrate with back-end and third party systems.
Easy to integrate with back-end and third party systems.

Thousands of installations in over 50 countries

SEDCO has solid relationships with over 80 partners around the globe to deliver exceptional customer experiences to businesses across the world. See how we revolutionize the customer journey with our in-branch experience case studies:

Finance

Telecom

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Public Sector

Healthcare

Join the customer journey revolution today