In line with its vision to provide a unique customer experience, and to be the preferred telecom company in the country, Mobily has always invested in the latest digital branch transformation solutions in order to offer a superior service quality and ensure total customer satisfaction.
Mobily has worked to enrich the overall customer experience by way of being accessible to customers, and providing prompt services round the clock. To that end, the company has adopted SEDCO's self-service platform, which further enables them to widen their market reach, and in turn offer an improved service quality by overriding waiting time. Moreover, Mobily looked to a more powerful alternative to automate all the major telecom services and make them available to customers 24/7. This is why they selected SEDCO’s self-service kiosks to enable full digital transformation.