The increasing demand on services required an efficient way to facilitate service delivery while increasing customer satisfaction and efficiency. That is why the Roads Authority invested in Customer Experience Management from SEDCO, a leading provider of digital branch transformation solutions.
Customer Experience Management solution offered the customers of the Roads Authority a convenient and seamless journey. Customers use self-service ticketing kiosks to select the desired service and get a ticket from the queue system.
At the same time, the authority controls the performance of its branches and employees through BI live monitoring dashboards and advanced reporting tools, with the ability to generate various reports at all organizational levels.