- Manage and automate the customer flow to the service counters.
- Provide a smooth and comfortable journey to customers through all touchpoints.
- Get automated analytical data about the bank’s performance.
- Monitor and control all branches easily.
- Measure and evaluate the customer satisfaction.
- Improve efficiency and foster more customer loyalty and retention.
- Surpass other local competitors, who were deploying simple queuing management
systems that lacked many of the advanced functionalities that the bank was seeking.
That is why Raiffeisen Bank embraced SEDCO’s Customer Experience Management (CEM) solution, a completely new concept that far exceeds what queuing management systems can do, ensuring a seamless customer journey even before the customer visits the branches. Raiffeisen Bank is the first in Bosnia and Herzegovina to implement this solution.