Virtual Queuing Solutions

Streamline the customer journey and comply with social distancing rules through virtual queuing
Virtual Queuing Banner - SEDCO

Adapt your customer journey during COVID-19 and beyond. Replace physical queues with virtual ones to protect your customers and staff. Empower customers to book appointments before heading to your branch. Send them SMS reminders about their turn while they wait safely outside your branch. Offer touchless check-in, by empowering customers to scan a QR code using their smartphones upon arrival to your branch. It's all possible with Virtual Queuing. 

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SEDCO's mobile solutions during COVID-19 and beyond

Minimize human interaction with Mobile Appointment Booking

Empower your customers to book and plan their visit in advance to avoid a crowded waiting room. Control the number of customers served per counter in the branch to reduce human interaction. It's all possible with Mobile Appointment Booking. Your customers can book appointments in advance through CEM queue mobile app or web. 

With mobile appointment booking, you can control your branch capacity by limiting the number of customers allowed to enter the branch. 

 

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SMS reminders for appointments by SEDCO

Maintain social distancing with SMS notifications

Manage queues and reduce the number of customers waiting in your branch. With SMS notification, no need for your customers to wait for their turn inside the branch and get exposed to any health risks.

Customers can wait safely outside the branch or in their cars. The system will send them an SMS notification when their turn approaches, prompting them to go to the branch to get the service. This way your customers can avoid waiting in crowded branches, and they will experience a much safer journey. 

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QR scanning for virtual queuing by SEDCO

Provide a touchless and safer customer experience

Empower walk-in customers to join the queue once they arrive to your branch, by scanning a QR code that is fixed outside the branch or on the kiosk. A list of all your services will instantly appear on your customers' mobile phones, enabling them to select the service they want and check-in though their mobiles. 

This way your customers will enter the virtual queue without the need to touch any surface that may be contaminated, protecting them from health risks. 

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Customer Feedback System by SEDCO Mobile App

Customer feedback in a safer mode with Mobile Feedback

Empower customers to leave their feedback about your service without the need to touch feedback devices that may be contaminated, with Mobile Feedback. Your customers can use their mobile phones to send their feedback, keeping you informed about their opinions in order to enhance your services. 

Reduce human interaction and provide a safer customer experience.

Main Benefits

Maintain social distancing
Maintain social distancing
Control branch capacity
Control branch capacity
Keep customers and staff safe
Keep customers and staff safe
Deliver a great customer experience
Deliver a great customer experience