Queue Management

Streamline the customer journey across every touchpoint
Queue management banner

A smart queue system to streamline the customer journey before, during

The more welcoming, convenient and safe the customer experience is, the better you boost your customer happiness level and make your business thrive.

Transform to a smart digital business. Manage the customer flow to your service areas to comply with social distancing rules and ensure a seamless and convenient journey, while you streamline processes, boost efficiency, and increase sales. Auto detect people with a high temperature to protect your customers and staff during COVID-19 pandemic and beyond. It’s all possible with SEDCO’s Queue Management System.

Smart queue management for convenient customer journeys
87%
Of customers are willing to use queue technology to wait for shorter times
68%
Of customers who leave after long queue times think brands don’t care about them
35%
The increase in efficiency that queue management technology can achieve
80%
Of customers would switch to another brand to experience shorter queues
Streamline your customer journeys with smart queueing today.

Virtual queuing: Pre-scheduled appointments for a safer customer experience

Empower customers to book appointments before stepping into your branch to save their time and eliminate your queues.

Your customers can enter a virtual queue by getting a ticket (electronic or printed) from one of the following multi-channels:

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Mobile Queuing
online
Online Appointments
ticketing
Ticketing Kiosk
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An enterprise Queue Management System

An enterprise queue management system

Streamline the customer flow in all your branches, reduce the waiting time, and have full control over your branches. It’s all possible with SEDCO’s Queue Management system.

No matter what your business needs are, our system can be tailored to fit your specific requirements, from a standalone queue system to a complete enterprise solution for multiple branches with numerous employees, services, and regions.

Empowered with an advanced business intelligence system, you can monitor your employees and branches in real time, analyze your business performance, and predict trends in order to make insightful decisions that transform your business.

The Queue management system can:

  • Streamline between walk-ins and appointments to ensure a smooth customer journey.
  • Notify customers about their turn through various methods: SMS, mobile app, audio announcements… etc.
  • Give priority to certain customers based on their segments (e.g. VIP, the elderly, pregnant women, and disabled people).
  • You can select from various kiosk sizes to fit your space

Every minute counts, display the right content to the right customers at the right time

While customers wait to be served, you can engage them with the smart digital signage solution to decrease their perceived waiting time, update them about your latest offerings, and keep them informed with the queue info.

  • Upsell your products and services with targeted ads based on the demography of waiting customers.
  • Inform customers about their turn by displaying customer queue information on the screens.
  • Call customers forward to service from Omni-channels: 
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Queue Information & Ads Display
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Queue Information Display
Main
Main LED Display
LCD
Counter Display LCD
Audio Announcement in queue system by SEDCO
Audio Announcements
queue notifications via SMS messages by SEDCO
SMS Messages
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customer Journey

Personalize the customer Journey to deliver an exceptional experience

SEDCO’s Smart Queue System focuses on delivering an exceptional customer experience, with the least waiting and service time. 
Through the system, your customer data and transaction information will appear on your service agent’s screen enabling them to: 

  • Give a warm welcome to customers as humans with names rather than numbers.
  • Gain full insight about customer needs and trends. 
  • Cross-sell other products based on the customers’ profile and history.
  • Encourage customers to submit their opinions through Omni-Channel feedback options, including CEM Mobile, in-branch feedback panels, SMS, website, and self-service kiosks. 
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Dynamic Reports for Queue Management System

Monitor & Control your business performance and branches from a central location in real-time

Transform to smart branches that are easy to monitor and control with SEDCO’s advanced Business Intelligence system. The solution simplifies the management of all your branches and devices by granting you access from your head office, offering you all insights and analytics you need to enhance performance, increase customer satisfaction, and ensure the best utilization of your resources. 

  • Manage, track, and optimize service. 
  • Monitor and update the digital signage content remotely from the head office.
  • Take immediate action in case of urgent queuing or customer’s concern.
  • Instant notifications and access to data in case of any crucial complications.
  • Gain full insight about each branch, service, and employee performance.
  • Make insightful decisions based on customer feedback data. 
     
Request more info about our advanced queue management system

Main benefits of smart queue system

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Reduce customer wait and service time
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Increase customer happiness level.
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Ensure a seamless customer journey.
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Optimize staff performance and productivity.
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Boost your revenue with cross-selling.
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Measure performance and drive operational efficiency.
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Control branches and queues remotely in real-time.

Complete the cycle and transform to a smart digital business! Learn more about:

Give your customers the convenience they deserve.

Get started with a smart Queuing Management System with SEDCO today.