Customer Feedback System

Know where you stand in customer experience management
Customer Feedback page

Customer Satisfaction Meter for More Insightful
Decisions

Customer satisfaction can make or break your business. How will you know what your customers think of your business, and what to enhance?   

SEDCO’s omni-channel customer feedback system enables you to collect feedback from all your channels to ensure your customers are happy, resulting in a positive ‘word of mouth’ and a better brand image. 

The smart customer feedback system is easy to integrate with any business backend system to ensure you have the customer satisfaction data you need across all touchpoints.

Customer satisfaction is key to success
75%
Of companies measure customer engagement, but choose not to analyze data to improve their customer experiences.
77%
Of customers view brands positively if such brands proactively invite and accept customer feedback
67%
Of customer churn can be prevented if the issues are resolved with customers at a fast pace.
Empower your business with valuable customer satisfaction data

Easy for the customer, invaluable for your business

SEDCO’s Omni-Channel customer feedback solution measures customers’ emotions and views on your business - Across all touchpoints throughout their journey. 

The system enables you to get feedback at various levels in your business to ensure you’re fully aware of the situation - For your branch, employee, or your service.

Each feedback is linked to the customer’s transaction and other related information, such as  service details, employee name(s), or waiting time – To help identify the cause of dissatisfaction and follow-up with your customers instantly.

Smart customer feedback channels

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Touchscreen Patient Feedback System by SEDCO
Touchscreen feedback panels

Instant customer feedback in your branch

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Self Service  Kiosk by SEDCO
Self Service Kiosk

Easy customer feedback inside or outside your branch

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Mobile Feedback System by SEDCO
Mobile App

Cost-effective channel

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SMS Feedback System by SEDCO
SMS Messages

Reliable channel to get feedback even from new visitors who don’t have your app.

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Customer Feedback via Website for Queue Management System by SEDCO
Website

Omni-channel customer feedback anywhere at anytime.

Measure your cusotmer satisfaction

Contact us now to learn more about our omni-channel customer feedback solution

The system supports different types of questions, which fully measure customer satisfaction the following include:

NPS
NPS
Smiley
Smiley
Stars
Stars
Multiple Choice
Multiple Choice
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Customer Feedback System via smart phone by SEDCO

Advanced reporting makes it easy to make insightful business decisions

After extracting  customer feedback, the system analyzes the data and generates dynamic reports to help businesses make strategic decisions and create an improved customer experience. That’s how you empower your business to become a customer journey hero.

The system manages customer feedback centrally for all branches. It offers you all the insights you need to increase customer satisfaction.

Key Benefits of SEDCO Customer Feedback System

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Instant corrective action, to turn negative feedback to a positive one
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Increase customer loyalty
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Improve business performance
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Central management
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Insightful decisions
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Better customer experience

Take the leap to smart branches with Omni-Channel Customer Feedback System

If you are looking to measure, analyze and gain dynamic reports at various levels for any time in your customer journey to get the complete story, SEDCO is the right partner.

Get your free consultation call today